Privacy Policy

MedPrep Institute ("MedPrep Institute," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use medprepinstitute.org and related MedPrep Institute services.

Information we collect

• Account information: your name and email address.
• Usage data: activity needed to operate the app, such as selected exams or topics, quiz activity, answers, review history, progress, and related product interactions.
• Checkout data: Stripe checkout session identifiers and related billing status needed to start, manage, or verify subscriptions. We do not store full credit card numbers.
• Analytics data: website and product interaction information collected through Plausible Analytics and Google Analytics. This may include pages visited, events, approximate location, device/browser information, and referral source depending on your browser settings and the analytics provider.

How we use information

• To create and maintain your account.
• To provide question bank functionality, progress tracking, review, and personalized study features.
• To process subscriptions, free trials, checkout sessions, cancellations, and refund-related account actions through Stripe.
• To respond to support requests and service notices.
• To monitor reliability, diagnose errors, prevent abuse, and improve MedPrep Institute.
• To understand site usage through Plausible Analytics and Google Analytics.
• To support future advertising or retargeting through Google, if enabled.
• To comply with legal obligations and enforce our Terms of Service.

Payments and Stripe

Payments are processed by Stripe. Stripe may collect and process payment details, billing information, fraud-prevention signals, and transaction records under Stripe's own terms and privacy policy. MedPrep Institute receives information needed to confirm checkout, subscription status, and payment events, including checkout session IDs, but does not store your full card number.

Cookies, analytics, and advertising

MedPrep Institute may use cookies, local storage, pixels, and similar technologies for login sessions, checkout, security, analytics, and product functionality. We use Plausible Analytics and Google Analytics. Plausible is designed to be privacy-focused and GDPR-compliant. Google Analytics helps us understand usage and may use cookies or similar identifiers. We may use Google retargeting or advertising features in the future.

You can control cookies through your browser settings. Blocking some cookies or storage may affect account login, checkout, or app functionality.

How information is shared

We do not sell your personal information. We share information only as needed with service providers that help us operate MedPrep Institute, including hosting, analytics, email, security, and Stripe payment processing. We may also disclose information if required by law, to protect rights and safety, to prevent abuse, or as part of a business transfer such as a merger, acquisition, or sale of assets.

Data retention and deletion

We keep account and usage information for as long as needed to provide MedPrep Institute, comply with legal obligations, resolve disputes, and enforce agreements. If a refund is issued under our Terms of Service, the refunded account and associated study history will be deleted, and the refunded card will not be accepted again by MedPrep Institute or our related services.

Your privacy choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have rights related to data portability or withdrawing consent. To make a privacy request, contact us at support@medprepinstitute.com.

California and European privacy rights

We do not sell personal information as that term is commonly used in privacy laws. If you are in California, the European Economic Area, the United Kingdom, or another jurisdiction with privacy rights, you may contact us to exercise applicable rights. We will respond as required by applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service is completely secure, so we cannot guarantee absolute security.

Children

MedPrep Institute is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date above. Continued use of MedPrep Institute after changes become effective means you accept the updated policy.

Contact

For privacy or support questions, email support@medprepinstitute.com.